01Who we are
Medisave Healthcare & Charitable Trust is a registered charitable trust (Reg. no. F/7265/BANASKANTHA), collectively run by 15 villages, with its office at Chhapi, Taluka Vadgam, District Banaskantha, Gujarat 385210. The Trust decides how the information described here is used.
02Information we collect
- Family registration: the details your operator records when registering your family, such as the names of the head of the family and each member, your village and address, and your mobile number.
- Plan and payments: the plan you choose, its validity, and the date and amount of each payment. Online payments are handled by a payment provider; the Trust receives confirmation of the payment, not your card or UPI details.
- Use of the card: visits to partner hospitals, doctors, labs and ambulance services, the amount billed and the saving recorded.
- The app: appointment and ambulance requests (including your location when you ask for an ambulance), and any reports, prescriptions or bills you choose to store.
- Donations: your name, contact details, the amount and the fund you give to, so that a receipt can be issued.
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03How we use it
- To register your family, issue and renew your health card, and remind you before it expires.
- To let partner providers confirm your membership and bill you at the rate agreed with the Trust.
- To pass your appointment and ambulance requests to the partner you choose, and to send you reminders.
- To show you what you paid and what the card saved you.
- To issue donation receipts and run the Trust’s welfare work.
- To answer your calls and questions, and to meet our legal obligations.
05Health information
Reports, prescriptions and bills are stored in the app only if you add them, and are used to show them back to you and your family. Medical decisions and records made during treatment remain with the hospital or doctor who treated you.
06How long we keep it, and how we protect it
We keep your information while your membership is active, and afterwards only for as long as needed for accounts, receipts and legal obligations. Access is limited to the people who need it to serve you, and we use reasonable technical and organisational safeguards to protect it.
07Your rights
Under India’s Digital Personal Data Protection Act, 2023 you may ask us to show you the information we hold about you, to correct or update it, or to erase it when it is no longer needed. You may withdraw your consent at any time, though we may then be unable to keep your card active. You may also nominate someone to act for you.
The head of the family gives consent for the children and other family members registered on the card.
08Changes to this policy
If we change this policy, we will publish the new version on this page with a new date at the top.
09Questions and complaints
For any question or complaint about your personal information, speak to your operator or contact the Trust office: Behind Hotel Kalpana, Above Health Care Medical, Mu. Po. Chhapi, Taluka Vadgam, District Banaskantha - 385210, Gujarat. Phone: 90540 07365 or 99741 95365.