01The card is not insurance
The Medisave card is a membership card from a charitable trust. It is not health insurance. You pay the partner hospital, doctor, lab or ambulance service yourself, at the rate the Trust has agreed with them. There are no claims to file.
02Membership
- A family is registered through a Medisave operator or the Trust. One card covers the head of the family and the members registered with them.
- The details you give must be true and complete. Tell your operator or the Trust when they change.
- The card is only for the family members listed on it. Do not let anyone else use it.
03Plans, payment and renewal
- Membership is on a monthly or a yearly plan, at the price shown when you register or renew.
- You can pay in the app by UPI or card, or in cash to your operator, who must give you a receipt.
- The card is valid until the date shown on it. Renew before that date to keep using it.
- For any question about a payment or a refund, contact the Trust.
04Using the card at partners
Show your card (printed or in the app) at a partner before you are billed. The list of partners and the rates agreed with them can change; the current list is in the app or available from the Trust.
Medical advice, treatment and its results are the responsibility of the hospital or doctor who treats you, not of the Trust.
05Appointments and ambulance requests
Requests made through the app are passed to the partner you choose. Their availability and arrival time are not guaranteed. In a life-threatening emergency, also call 108.
06Donations
Donations are voluntary. Each donation receives a receipt from the Trust carrying its registration number, and is used for the Trust’s welfare work and the fund you choose.
07Misuse
The Trust may suspend or cancel a card that is used by someone not registered on it, or obtained with false details.
08Our responsibility
The Trust works to keep its partners, rates and app accurate and available, but it is not responsible for the services, treatment or charges of partner providers, or for interruptions to the app or this website beyond its control.
09Changes and governing law
The Trust may update these terms and will publish the new version on this page with a new date at the top. These terms are governed by the laws of India.
10Contact
Medisave Healthcare & Charitable Trust, Behind Hotel Kalpana, Above Health Care Medical, Mu. Po. Chhapi, Taluka Vadgam, District Banaskantha - 385210, Gujarat. Phone: 90540 07365 or 99741 95365.