Registered charitable trust · Collectively run by 15 villages · Reg. no. F/7265/BANASKANTHA90540 0736599741 95365
MedisaveHealthcare & Charitable Trust
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Delete your account

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This page explains how to delete your account in the Medisave apps, run by Medisave Healthcare & Charitable Trust (“the Trust”, “we”), and what happens to your information when you do. Accounts are deleted by the Trust on request, so that nobody else can close your family’s card.

01Who this is for

Anyone with an account in a Medisave app: families with a Medisave health card (the head of the family or a member), and partners who use the Medisave apps for their work, such as village operators, hospitals and clinics, doctors and ambulance services.

02How to ask for deletion

  • Call or WhatsApp the Trust on 90540 07365 or 99741 95365, preferably from the mobile number registered on your account.
  • Or visit the Trust office: Behind Hotel Kalpana, Above Health Care Medical, Mu. Po. Chhapi, Taluka Vadgam, District Banaskantha - 385210, Gujarat.
  • Or ask the Medisave operator in your village to pass on your request.

Tell us your name, your registered mobile number, your health card number if you have one, and whether you want the whole family’s account closed or only one member removed. Partners should also give the name of the hospital, clinic or ambulance service.

Before deleting anything, we confirm the request with you on your registered mobile number. We then delete the account within 30 days and let you know when it is done.

03Before you ask

  • Deleting the account ends the health card. It can no longer be used at partner hospitals, doctors, labs or ambulance services, and this cannot be undone; to use Medisave again you would register afresh.
  • If the head of the family asks to close the family’s account, the card closes for every member on it.
  • If you pay for your plan or a donation by autopay, cancel it in the app (Subscription) or ask us to cancel it, so that no further payment is taken.

04What we delete

  • Your sign-in to the Medisave apps, your PIN and the devices registered for notifications.
  • Your profile and family details: names, dates of birth, mobile number, village and address.
  • Reports, prescriptions and other documents stored in the app.
  • Appointment and ambulance requests, including the location shared with an ambulance request.
  • Reviews you wrote and your notification settings.

05What we keep, and for how long

Some records have to be kept even after an account is deleted, because the law requires the Trust to keep its accounts:

  • Payments for plans, and their receipts.
  • Donations, and the donation receipts issued for them.
  • Bills from visits to partner providers, which the partner and the Trust both account for.

These are kept only for the period the law requires, are used for nothing else, and are then deleted. We also keep a short note that the account was deleted, and when, so that the request is not lost.

06Deleting only some of your data

You do not have to close your account to remove information. You can delete documents yourself in the app at any time, and you can ask us, in the same ways as above, to correct your details or delete other specific information.

07Questions

Medisave Healthcare & Charitable Trust, Behind Hotel Kalpana, Above Health Care Medical, Mu. Po. Chhapi, Taluka Vadgam, District Banaskantha - 385210, Gujarat. Phone: 90540 07365 or 99741 95365. See also our Privacy Policy.